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CUSTOMER SERVICE


Problems?

If you have questions or problems regarding our website or about an order placed or received, please Contact Us by e-mail. You do this by clicking on the Contact Us link at the top of our website. Complete the information form requested, in the Comments box please remember to include your order number if available, if not then we need your first and last name, tell us your problem and/or question. We will respond within 24 hours.

While it is best to communicate with us via e-mail, you can also call our Internet Department at 1-800-255-7771 between 8:00 am – 4:30 pm Monday through Friday. If you need support on weekends or after hours, you can only Contact Us by e-mail. Customer service emails are monitored daily and answered within 24 hours.

Promotional offers valid online only at SarrisCandies.com.

No minimum purchase required to receive $9.95 flat rate ground shipping. Subject to change at any time. FREE warm weather upgrade only valid on orders containing Cordial Strawberries. Some states may not qualify for ground shipping due to high temperatures.

When shipping to states where temperatures are above 70 degrees, warm weather packaging is required to guarantee your chocolates arrive in perfect condition. We cannot replace or refund any order due to melting if warm weather packaging is not applied.
Offers not valid on Gifts Cards,Custom Wrapper orders, SarrisCandiesFundraising.com, or SarrisCorporate.com. Offers and promos reflected on SarrisCandies.com do not carry over into Corporate or Fundraising departments. Volume discounts from SarrisCorporate.com do not apply on SarrisCandies.com orders and do not qualify for shipping offers.
MAXIMUM WEIGHT OF 10LBS PER ADDRESS TO RECEIVE PROMOTIONAL SHIPPING OFFERS. EXTRA SHIPPING CHARGES WILL APPLY FOR EVERY ADDITIONAL 10LBS ORDERED.

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