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CUSTOMER SERVICE


Problems?

If you have questions or problems regarding our website or about an order placed or received, please Contact Us by e-mail. You do this by clicking on the Contact Us link at the top of our website. Complete the information form requested, in the Comments box please remember to include your order number if available, if not then we need your first and last name, tell us your problem and/or question. We will respond within 24 hours.

While it is best to communicate with us via e-mail, you can also call our Internet Department at 1-800-255-7771 between 8:00 am – 4:30 pm Monday through Friday. If you need support on weekends or after hours, you can only Contact Us by e-mail. Customer service emails are monitored daily and answered within 24 hours.

All promotional offers are ONLINE ONLY at SarrisCandies.com.

Must spend a minimum of $75 per address to receive free ground shipping.
No minimum purchase required to receive $12.95 flat rate ground shipping per address.
No minimum purchase required to receive $29 2nd day air shipping.

*MAXIMUM WEIGHT OF 10LBS PER ADDRESS TO RECEIVE PROMOTIONAL SHIPPING OFFERS. EXTRA SHIPPING CHARGES WILL APPLY FOR EVERY ADDITIONAL 10LBS ORDERED.
Please note: Shipping delays may occur during sales promotions.

100% satisfaction guarantee! If your chocolates do not arrive in perfect condition, we will replace or refund your entire purchase.
Warm weather shipping is required if you live in a state where temperatures are above 70 degrees.
Offer not valid on SarrisCandies.com or SarrisCorporate.com. Offers and promos reflected on SarrisCandies.com do not carry over into Corporate or Fundraising departments. Volume discounts from SarrisCorporate.com do not apply on SarrisCandies.com orders and do not qualify for Free Shipping.
Promotional offers do not apply to gift card purchases.

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