Retail Terms and Conditions
Effective September 22, 2010
COD accounts require no minimum order within our delivery area.
Terms: Net 30 days. Please allow two weeks for credit approval. Pryor to credit approval, approved accounts may purchase with a major credit card. (Visa, MasterCard, American Express or Discover).
Out of State Accounts: A credit card is required for all orders.
Pricing: Orders are invoiced showing suggested retail price less 35%.
Minimum order: Opening orders require a minimum of $350.00 before discount.
Delivery: Sarris offers free daily delivery to accounts in our local delivery area.
Shipping policy: All orders outside our delivery area ship FOB – Canonsburg, PA 15317. Orders are shipped UPS or by common carrier. If you have a preferred carrier, notify us at the time your order is placed and provide us with the account number.
*Chocolates are perishable; therefore we reserve the right to delay or hold any shipments due to warm weather and cannot guarantee any Monday deliveries.
Out of stock items: Sarris Candies does not back order products. Items out of stock at the time of order can be re-ordered at a later date.
Claims and deductions: Only pre-authorized deductions or damages will be deducted from the billing. Unreported damages or discrepancies will not be acknowledged. If the claim is from a common carrier, the signed and dated bill of lading stating the discrepancies or damages must be presented for credit or replacement.
Inter-store transfers: To ensure the quality and freshness of our products, we regret that our product guarantee becomes void when product is moved from one retail account to another. No credit will be given for out of date candy, damaged items or overstock.
September 1. 2006
1. Because Sarris Candies offers daily delivery and does not require the retailer to order by the case, we cannot be responsible for overages.
2. Sarris Candies’ policy has always been all sales are final. This includes all seasonal items and any item damaged while in the retail outlet.
Sarris Candies provides a Merchandise Representative for most local accounts to assist with ordering, show samples of new products or packaging and to over-see your stock to insure that all of your Sarris items are fresh. Most accounts are visited on a weekly to bi-weekly basis depending on the volume of candy sold and the amount of attention needed.
We guarantee all of our products 100%. All customer returns are handled by a full refund or product replacement. In order for your store to receive credit for a customer return the following must be met:
Sarris must receive the remainder of the product in its original packaging along with the customer name, address, phone number and license number. *Retailers are required to verify the above information or credit will not be issued.