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Frequently Asked Questions

Is your web site secure?

Absolutely. Sarris Candies employs the latest in security software to ensure your confidential information remains confidential.

Do you offer tours of your factory?

Due to insurance restrictions we are unable to give tours of our kitchen facilities.

What is the “Recommended Method of Shipping”?

Chocolates are extremely perishable. When shipping to warm weather areas, Sarris Candies may recommend a specific method of shipping to prevent melting and guarantee the arrival of your product in perfect condition.

How long will it take for my order to arrive?

Most orders placed before 11:00AM will ship the same day. Keep in mind that weekends and holidays do not count as days in transit. Since temperatures across the country vary we may choose not to ship on a Friday; therefore we cannot guarantee Monday deliveries.

What is the white film all over my chocolate and is it safe to eat?

Though the white film on chocolate is often mistaken for mold, it is actually a harmless substance known as bloom.  Bloom is the result of the butter fat in the candy coming to the surface of the chocolate due to a temperature shock.  The chocolate may not look as nice, but is safe to eat and tastes just as good.To prevent bloom, it is important not to expose chocolate to wide fluctuations in temperature.

What is the best way to store my chocolate?

Chocolate is best when stored in a cool, dry place however, it is not a good idea to store your chocolate in the freezer as it can cause the chocolate to turn white due to temperature shock.

Can I have an allergic reaction to any of Sarris Candies chocolates?

Our products are manufactured in a facility that shares equipment with products containing Peanuts, Tree Nuts, Soybeans, Milk, Egg, and Wheat.

CUSTOMER SERVICE

If you have questions or problems regarding our website or about an order placed or received, please Contact Us by e-mail. You do this by clicking on the Contact Us Tab located on our website (www.sarriscandies.com) Complete the information form requested, in the Comments box please remember to include your order number if available, if not then we need your first and last name, tell us your problem and/or question. We will respond within 24 hours.

While it is best to communicate with us via e-mail, you can also call our Internet Department at 1-800-255-7771 between 8:00 am – 4:30 pm Monday through Friday. If you need support on weekends or after hours, you can only Contact Us by e-mail. Customer service emails are monitored daily and answered within 24 hours.


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