Frequently Asked Questions

General Information

The shelf life of our candy varies by product. Solid chocolate has a shelf life of up to 2 years, while most other items are best enjoyed within 1 year. Products that contain nuts are freshest when consumed within 9 months. Please refer to the Best By date on the product packaging for optimal taste.

All of our products are marked with a six-digit Best By date in the format BBMMDDYY. (For example, BB123125 would indicate a Best By date of December 31, 2025.) We recommend enjoying your treats before this date for the best quality and freshness, however, with proper storage, your chocolate will remain edible past the Best By date.

For the best results, store your chocolates in a cool, dry place—ideally around 60–70 °F—and away from direct sunlight, humidity, and strong odors. We don’t recommend refrigerating or freezing your chocolate, as this can affect its texture and appearance. For more helpful storage tips, check out our blog to keep your treats tasting their best.

The white film you see on your chocolate is known as “bloom,” and it’s perfectly safe to eat. Bloom can occur when chocolate is exposed to sudden temperature changes or stored in a humid environment, causing the cocoa butter or sugar to rise to the surface, creating a whitish or streaky appearance. While it may affect the texture and look of the chocolate, it doesn’t impact safety. Proper storage in a cool, dry place can help prevent bloom from occurring.

Yes, we offer presentations for groups and organizations. Please contact us by phone at 1-800-255-7771 to speak with our event specialist.

Yes, all of our boxed chocolates are finished with either gift wrap or a box sleeve. (Designs vary based on the time of year or holiday season.)

At this time, we are not offering tours as we move into our new, state-of-the-art production facility in the heart of Canonsburg. Please check back for updates and more information on tours in early 2026.

Yes, we’re proud to support community events and charitable causes through product donations. To be considered, please ensure your request meets our criteria and complete our donation request form. Although we can’t fulfill every submission, we review each one carefully and will contact you directly if your donation is approved.

Our products can be found at over 1,200 retail locations across 17 states. Visit our Store Locator page and type in your zip code to find our products near you.

Candy Store and Ice Cream Parlor

At this time, we do not accept reservations. Seating in our ice cream parlor is limited and available on a first come, first served basis.

While we don’t offer formal birthday party packages, guests are always welcome to celebrate their special day at our ice cream parlor. We’re happy to be part of your celebration—just keep in mind that seating is limited and available on a first come, first served basis.

Our ice cream parlor serves a full menu of delicious ice cream treats, but we do not offer any other food items.

Yes, our store is wheelchair and handicap accessible. We’re committed to providing a welcoming and comfortable experience for all of our guests.

Yes, we’re happy to welcome tour buses and groups! While reservations aren’t required, we do appreciate a heads-up so we can be prepared to make your visit as smooth and enjoyable as possible.

We do not accept EBT or food stamps as a form of payment.

Yes, we accept both Apple Pay and Google Pay for a fast and convenient checkout experience.

Always store your ice cream cake in the freezer. When you’re ready to serve, remove your cake from the freezer and allow it to come to room temperature for at least 10 minutes. For best results, soak a knife in hot water and dry with a towel immediately before slicing.

Placing an Order

If you need to cancel or make changes to your order, please contact us immediately. Once an order is placed, it begins moving through our fulfillment process quickly, so changes or cancellations cannot be guaranteed. However, we’ll do our best to accommodate your request if the order hasn’t yet shipped.

Orders containing custom products require a minimum of 10 business days for processing and production. This allows us enough time to prepare, personalize, and package your items with the care and attention they deserve. Ordering early also helps ensure availability and on-time delivery for your special occasion.

Yes, you can choose the shipping date for your order during checkout. Please note that this is the date your order will leave our facility, not the date it will be delivered. Transit times will vary depending on the shipping method and destination.

We accept a variety of secure payment methods for online orders, including Visa, MasterCard, American Express, and Discover. You can also check out quickly and easily using digital wallets like Apple Pay, Google Pay, and Shop Pay.

Shipping and Store Pickup

Sarris Candies is only able to ship to addresses in the continental U.S. and Canada. Special shipping rates apply to shipments going to Alaska, Hawaii and Canada. Please contact customer service for more information.

As temperatures fluctuate, we may hold your order if the state you’re shipping to is experiencing temperatures above 70°. During this time, orders are only shipped out Monday through Thursday. All orders will be packed in an insulated bag with ice packs and require Expedited or Overnight shipping to prevent melting.

We guarantee that all orders will arrive in perfect condition when shipped with warm weather packaging. If there is an issue with your order, please contact our customer service team for more assistance.

We do not offer same-day or local delivery. All orders are shipped via UPS, FedEx, or USPS and are subject to standard shipping times based on your selected method and location.

We do not offer same-day pickup. All store pickup orders require 48 business hours for processing.

We do not send a separate notification when your order is ready for pickup. Your pickup date will be listed in your email confirmation, so please refer to that when planning your visit.

For online orders, please stop in our candy store and let an associate know your name so they can retrieve your order.

For bar & rod or online fundraising orders, please drive around to our back alley to garage door #2 and ring the bell. If picking up after 5 pm, please stop in our candy store to inform an associate. For a smoother pickup experience, please bring a copy of your email confirmation.

For business gifting orders, please drive around to our back alley to garage door #2 and ring the bell. If picking up after 5 pm, please stop in our candy store to inform an associate.

Yes, you can ship to multiple recipients in a single order. During checkout, you'll have the option to enter different shipping addresses. After entering the first address, simply click "Add Another Shipping Address" to include more. You can then choose which items in your cart go to each location.

Orders can be expected to ship within 5 (five) business days. At that time, a tracking number will be sent to your email address on file.

Yes, you’ll receive an order confirmation by email shortly after placing your order. If you don’t receive a confirmation, your order may not have been completed successfully. Please double-check your email’s junk/spam folder and try again or contact us for assistance.

Yes, you’ll receive a shipping confirmation email from UPS, FedEx, or USPS once your order leaves our facility. If you don’t see it in your inbox, be sure to check your spam or junk folder.

We are able to ship to P.O. boxes using USPS, however, please allow for additional time in transit. Free shipping is available for military addresses (APO/FPO). Due to increased time in transit, we cannot guarantee against melting or that packages will arrive by a specific date.

Allergen & Nutrition Information

Chocolate & Candy

To view ingredients and nutritional information, visit the specific product page on our website and click the “Nutrition” link located beneath the Add to Cart button.

At this time, we do not offer any products that are certified kosher or halal.

Our plain milk chocolate does not contain any gluten ingredients; however, it is made in a facility that also processes products containing gluten.

All Sarris Candies products are produced in a facility where nuts are present, and while we maintain rigorous cleaning and food safety standards, cross-contamination is still possible. Even the most thorough processes cannot completely remove the risk of trace allergens. For individuals with nut allergies, we recommend exercising caution when consuming our products.

Yes, we offer a variety of sugar-free candies that are sweetened with maltitol, a commonly used sugar substitute. Maltitol provides the sweetness and texture of sugar but with fewer calories and a lower glycemic impact, making it a popular choice for those managing their sugar intake. Please note that, like other sugar alcohols, maltitol may cause digestive sensitivity in some individuals if consumed in large amounts.

Yes, we offer a selection of products that are certified gluten-free. While most of our chocolates contain gluten or are made in a facility where gluten is present, these specific items are made with extra care to meet gluten-free standards.

We offer a selection of chocolates made without any added animal products, which may be suitable for those following a vegan or dairy-free lifestyle. However, because they’re produced in a facility that also handles dairy, they are labeled with a ‘may contain milk’ warning as a precaution.

The caffeine content in our chocolate varies by type. Our milk chocolate contains about 3 mg of caffeine per ounce, while dark chocolate contains around 14 mg per ounce.
If your pet has consumed chocolate, please contact your veterinarian right away with the amount and type of chocolate involved.

Ice Cream

We make all of our ice cream fresh in-store, in an environment where peanuts and tree nuts may be present.
If you have a peanut or tree nut allergy, we can offer our vanilla ice cream as a safe option. Please let our staff know before ordering so they can use a clean scoop and new container of ice cream.

Yes, our Chunky Chocolate ice cream is oat-milk based, making it dairy-free, gluten-free, and vegan. Please note: we are unable to make dairy-free or vegan milkshakes.

The following ice cream flavors contain gluten: Chocolate Chip Cookie Dough, Cookies & Cream, Deep Dish Apple Pie, Mud Pie, and Pumpkin Pie.
All dishes and sundaes are served with a cookie stick. Please inform our staff of your intolerance/allergy when ordering.

The following ice cream flavors/toppings contain eggs:

Ice Cream: Eggnog, French Vanilla
Toppings: Marshmallow

Yes, we offer no sugar added ice cream in Vanilla, Chocolate, Strawberry, and Butter Pecan flavors. These options are made without added sugars but may still contain naturally occurring sugars from ingredients like milk. We do not offer sugar-free ice cream, which is made using artificial sweeteners or sugar alcohols.
While no sugar added ice cream can be a good option for those looking to reduce their sugar intake, it is not completely sugar-free.

The following ice cream flavors/toppings contain soy:

Ice Cream: Bear Tracks, Chocolate, Chocolate Almond Fudge, Chocolate Cchip, Chocolate Chip Cookie Dough, Chocolate Peanut Butter, Cookies & Cream, Double Chocolate, Mint Chip, Mud Pie
Toppings: Chocolate Jimmies, Dark Chocolate Hard Cap, Hot Fudge, Milk Chocolate Hard Cap, Peanut Butter Hard Cap